“There’s a lot of difference between listening and hearing”
People so often hear what they expect or what they want to hear and not what is said. So much of communication is non-verbal yet in Second Life we’re often restricted to just text with no nuance, tone, body language, listening sounds or the sense of a smile in a spoken word. It’s no wonder that communication can be such a challenge in friendships, relationships and in the SL workplace. It’s even more important in our virtual world that people say what they mean and mean what they say.
The other quote I nearly used was about how people should listen with the intention of understanding, not the intention to reply. When I left school one of my first jobs was working as a telephone operator. I enjoyed doing operator services and emergency calls but one of the most boring parts of the job was doing Directory Enquiries calls. Back in the day we used to answer “Directory Enquiries which town please?” then you would ask for the name, initials, address etc. A colleague and I would try to find ways to make the job more interesting and one day we decided to swap around what we said. So for a whole day we answered the calls “Directory Enquiries which name please?” We made note of how many gave us the name and while I can’t remember the exact numbers it was very, very few. They answered in the way they expected to based on every previous call, not noticing and not listening to what we actually asked them. While it was just a bit of fun to make the day more interesting it was actually quite the life lesson in that day at work. Hear, don’t just listen.
*Head – LeLutka – Korina
Body – Legacy
Eyes – AviGlam – Horizon
*Piercing – [ kunst ] – Basil Septum & Earrings
Hair – Truth – Alias **NEW** VIP Group Gift
Decor in previous post